FAQ

Frequently Asked Questions

What kind of products does Slate & Skin sell?

Skincare and makeup designed for skin showing signs of ageing, including serums, moisturisers, eye care, foundations, lipsticks and mascara.

Are your products suitable for sensitive skin?

Many are made for all skin types, including sensitive skin, but formulas differ and some contain fragrance or plant oils. The full ingredient list is on every product page, so you can check it against your own sensitivities.

How long will it take to see results?

Results vary by person and product. Skincare works gradually, so we suggest using a product consistently for several weeks before judging it.

Is shipping really free?

Yes. Standard shipping is free on every order, with no minimum spend.

How long does delivery take?

Standard delivery takes 5–8 business days from the date of your order, to the UK and the EU. See our Shipping Policy for details.

Where do you ship?

We ship to the United Kingdom and the European Union.

What is your returns policy?

We accept returns within 14 days of delivery. Please see our Returns Policy for full details.

How do I track my order?

Once your order has been dispatched, you will receive a confirmation email with tracking information.

How can I contact you?

Use our Contact page. We aim to respond within 24–48 hours.