Returns Policy

Returns Policy - Slate&Skin

We want you to love every product you purchase from us. If you are not completely satisfied, we are here to help.

Returns

We accept returns within 14 days of the delivery date. To be eligible for a return, your item must be unused and in the same condition that you received it — in its original packaging.

How to Return

To initiate a return, please contact us at our contact page with your order number and reason for return. We will provide you with return instructions.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.

Non-Returnable Items

For hygiene reasons, opened or used skincare products cannot be returned unless they are faulty or damaged upon arrival.

Damaged or Faulty Items

If you received a damaged or faulty item, please contact us immediately so we can resolve the issue as quickly as possible.